Legal

Refund and cancellation policy

Last updated 19 August 2026

Introduction

At Founder LC Private Limited we are committed to delivering high quality professional services. We understand there may be situations where a client wishes to cancel a service or request a refund. This policy sets out how that works, so it is clear for everyone.

Refund requests, up to 15 days

Refund requests may be submitted within 15 calendar days from the date of payment. Refunds in that period will be considered only if the service has not been initiated.

When a service counts as initiated

A service is considered initiated once internal assignment begins, documents are requested, or processing or drafting work starts.

Cancellation by the client

You may cancel a service at any stage. Refunds apply only if the service has not been initiated. Once it has been initiated, the amount is non-refundable.

Government and third party fees

Any rejection, delay or objection by government authorities or third parties is beyond our control. No refund is provided for government or professional fees in those cases.

Your responsibilities

You must provide accurate information, the documents we ask for, and timely responses. Delays caused by client-side issues do not qualify for a refund.

How to request a refund

Email hello@founderlc.com with your engagement details and the reason for the request.

Processing time

Approved refunds are processed within 5 to 7 working days, to the original payment method or to a designated account.

Your rights as a consumer

Nothing in this policy limits your rights under the Consumer Protection Act 2019. Those protections apply regardless of anything written here or in an engagement letter.

Updates

We may update this policy from time to time. The current version is always the one on this page, with the date at the top.